Participant FAQs

Do you have a question that is not answered below? Contact us for more information.

Q: How do I file a claim?

There are three ways to submit your claim.

Submit Online: To submit a claim online, check on a claim already submitted, or to enroll in direct deposit into your account of reimbursements, please go to the Member Web Portal.

Submit by Fax or Mail. Download a Claim Reimbursement Form and submit it along with a valid copy of your itemized receipt for services. This is usually in the form of an Eligibility of Benefits from your provider. Please remember to retain original copies for your records.

Mail claims to:
Marin Benefits
700 Larkspur Landing Circle, Suite 199
Larkspur, CA 94939

Fax claims to:
(415) 454-2928

Q: What information should be sent with claim?

Please submit copies of your Explanation of Benefits (EOB) from your provider and any itemized receipt(s) for services you’ve received. Expense documentation must include:

  • Name of Patient
  • Name of Service Provider
  • Date(s) of Service
  • Itemized listing of expenses and costs incurred

Note: Failure to provide appropriate documentation will result in delays in the processing of your claim.

Q: How long will it take to receive my reimbursement?

Once processed, you can expect to receive reimbursement for your claim within 1-2 weeks. If you have any questions about the status of your claim, please contact us.